Your Service Record Is Always Available — and EEK Reminds You

Your Record Is Ready When You Need It

After a job is completed, some customers return to their portal to review the invoice, save the service records, or leave feedback. Others — especially those who paid by SMS link and never needed to open the portal directly — do not. Their service records are available, their invoice is there, and if they need documentation for an insurance claim or a warranty query, it is all waiting for them.

EEK runs a cron that identifies customers who have not returned to their portal after job completion. These customers receive a single, non-intrusive message — your job is complete, your invoice and service documentation are available at your portal link — along with an option to leave feedback. Not a marketing email. Not a repeat. A single, useful notification about their own record.

For Insurance Claims Filed After the Fact

Some customers only think to make an insurance claim days or weeks after the recovery. When they do, they need the invoice, the insurance report, and the NZIFDA filing reference. The re-engagement message ensures they know where to find this documentation before they need it, reducing the lag and confusion that comes with filing a claim after the fact.