Every Voice Agent Can Answer Your Questions — From a Shared Knowledge Base

No Agent Has to Guess

Edge-case questions on a misfuel recovery call are common: Does EEK cover Gisborne? What happens if my insurance doesn't cover this? How long does the process usually take? Is there a callout fee if I decide not to proceed? These questions are not always in the core prompt for every agent — but they come up, and callers deserve accurate answers.

EEK built a shared FAQ knowledge base and made it available as a callable tool to every voice agent. When an agent receives a question that falls outside its core knowledge, it queries the knowledge base rather than guessing or deflecting. The answer comes from a verified, admin-maintained source — not a plausible-sounding improvisation.

For Callers Who Ask the Harder Questions

The FAQ tool was built specifically because EEK analysed transcripts and found the questions that were being answered inconsistently. Those questions were turned into knowledge base entries. Now a caller who asks whether EEK covers their area at 11pm gets the same accurate answer they would get at 11am — because the answer comes from the same source every time.