Laura: Your Job Is Already Loaded When You Call

She Already Knows Why You're Calling

When a customer whose job is in progress calls EEK, they reach Laura — an AI agent with a very different starting point from a general enquiry agent. Laura has the full job context already loaded: vehicle details, current status, which supplier is working on it, what work has been completed, what is outstanding, and what the invoice looks like so far.

This means the customer does not need to provide their booking reference, repeat their vehicle details, or explain the situation from scratch. Laura knows. She can tell you where your vehicle is right now, what the current status is, when it is expected to be ready, and what you will be charged — all without asking a single clarifying question.

What Gets Resolved on the Call

Status updates. Payment queries. ETAs. Invoice line item questions. Requests for the insurance report. Changes to contact details. All of these are resolved by Laura on the call, using live data from the job record. For customers who receive a message they do not understand, Laura can read and explain it. For customers waiting on a part, Laura can give the current expected date. The call replaces a chain of messages with a single, complete answer.