Data Access and Right to Be Forgotten — Handled on the Call

Your Privacy Rights Are Handled, Not Dismissed

Under the New Zealand Privacy Act 2020, individuals have the right to access their personal information held by any business and to request its correction or deletion. EEK built a dedicated Privacy handler in its voice AI specifically for callers exercising these rights.

When a caller asks to access their data, remove themselves from EEK's records, or raise a privacy concern, they are routed to the Privacy handler. It explains what data EEK holds, how the request process works, what the timeframes are under the Privacy Act, and how to initiate a formal request through the EEK portal. The process starts on the call and is tracked through to resolution.

Why This Matters

Businesses that handle privacy requests poorly — slow responses, unhelpful routing, no clear process — create legal exposure and customer distrust. EEK treats privacy requests as a first-class interaction type with its own dedicated handler, its own documented process, and its own resolution tracking. Callers with privacy concerns are taken seriously, every time.