Every Chargeback Is Met With Complete, Documented Evidence

A Chargeback Triggers an Evidence Package, Not a Manual Scramble

When a customer disputes a card payment with their bank, EEK has a defined window to respond with evidence. That evidence needs to be comprehensive, well-organised, and legally appropriate — and assembling it manually for every dispute is slow and inconsistent.

EEK built a dedicated Stripe chargeback pipeline. When a dispute is detected, the AI board deliberates on the appropriate response, generates a PDF decision letter, and compiles the relevant evidence from the job record: booking confirmation, job milestones, invoice, payment records, NZIFDA filing reference, terms of service acceptance, and any relevant communications. The admin team reviews and signs off before the response is submitted to Stripe.

For Customers Who Dispute in Good Faith

If a customer raises a legitimate concern through the dispute process, the chargeback pipeline ensures it receives a considered, documented response rather than a reflexive rejection. The board deliberation is designed to identify genuinely meritorious claims and respond appropriately — not simply to deny every dispute. The goal is a fair outcome, supported by complete documentation.