What to Expect: Every Step of Your Recovery, Explained on Demand

Every Question Answered Before You Have to Ask It

The recovery process involves multiple stages that customers have never experienced before: towing, workshop intake, system flush, filter replacement, operational test, invoice generation. Each stage takes different amounts of time and requires different things from the customer. Without clear explanation, every stage is an opportunity for confusion and anxiety.

EEK rebuilt the What to Expect section of the customer portal as an interactive step list. Each step shows a status indicator (upcoming, in progress, complete) and can be tapped or clicked to open a detailed explanation panel. What is happening at this stage. How long it typically takes. What, if anything, the customer needs to do. What comes next.

Mobile-First Bottom Sheet Design

On mobile devices — where most customers are when they are managing a job from a forecourt or their home — tapping a step opens a bottom sheet modal that slides up from the bottom of the screen. Clean, readable, easy to dismiss. The design is intentionally calm: this is a panicked-customer-calming feature, and the layout reflects that priority.